Shipping & Returns

Shipping

  • We post orders daily via AusPost (Australia Post).

  • Each order is packaged with care, to ensure they arrive to you safely.

  • Orders in Australia are free on when orders are over $150

  • International: Rates calculated at checkout

Handling Time

  • Handling time of packages is 1 to 2 Business days (Non-Holidays)
  • Handing time of packages during Holidays will vary on duration of the Holiday

60 Days Return Policy

  • You must have to use the product for at least 30 days after that you will be applicable for return policy.
  • 60 Days return policy only applies if the customer followed our recommended use, the recommended usage is at least 30 days, if you’re not satisfied with the product after 30 days of recommended usage a return can be processed.

Return Policy

Thank you for considering Sunpure Superfoods for your health and wellness needs. We want you to be completely satisfied with your purchase, and therefore have established the following returns policy:

  1. Unopened Products: If you wish to return an unopened product, you may do so within 30 days of the purchase date for a full refund of the purchase price. Shipping costs are not refundable.

  2. Opened Products: If you have opened a product and are not satisfied with it, you may return it within 30 days of the purchase date for a refund of the purchase price, less a 20% restocking fee. Shipping costs are not refundable.

  3. Damaged Products: If you receive a damaged product, please contact us immediately to arrange for a replacement or refund. Damaged products does not include minor leaking of shilajit during transit, though we try our best to avoid this by providing the best packaging possible.

  4. Incorrect Products: If you receive an incorrect product, please contact us immediately to arrange for a replacement or refund.

  5. Refunds: Refunds will be issued to the original payment method used for the purchase.

  6. Return Process: To initiate a return, please contact us with your order number and reason for return. We will provide you with a return shipping label and instructions for returning the product.

We strive to provide you with the best customer service possible. If you have any questions or concerns about our returns policy, please do not hesitate to contact us.